Something not look right with your order? Let's get that fixed up! Here are FAQ when it comes to returns and exchanges. Please contact us at hello@jessejamesbeads.com with further questions. In the case of a lost package, we cannot provide refunds if the product cannot be returned to us. In case of lost package, please contact carrier. See Shipping Info for more.
MY ORDER CONTAINS THE WRONG ITEM OR MISSING AN ITEM.
Whoops! Let's fix it right away. Please send us an email at Hello@dressitupshop.com so that we may correct this. Sending a photo of the incorrect item and your order invoice also helps speed up the process.
I RECEIVED SOMETHING THAT I WOULD LIKE TO RETURN (non-damaged)
We are happy to help! We will accept returns of any merchandise within 30 days of shipment so long as it is in original, unopened condition. All returns must contact hello@dressitupshop.com with a return request for return authorization.
For returns over $200, please contact customer service for further instructions as these orders typically require management approval. Please include your order number in your email so we may speed up this process!
PLEASE include your order number or your invoice with your return to speed up the exchange or refund. Orders without indication of an order number will be delayed due to the need to confirm that order number with the customer before processing.
SOMETHING IN MY PACKAGE ARRIVED DAMAGED
Please take photos of the damaged item(s) and send them to hello@dressitupshop.com. We will take it from there!
MY ORDER IS LOST. CAN I GET A REFUND?
In the event of a lost order, please contact our support team so we may assist you in filing a claim with the carrier. Once that claim is submitted (filled out by both our team and the customer) we can start the process of sending you a replacement order. Please kindly confirm shipping details with our team before the replacement order is sent to help make sure your order gets to you!
Thanks so much for creating with us online. If you have any questions about returns or shipping, please Contact Us.
