Politica de envios
USA SHIPPING RATES
Shipping rates for orders are calculated based on weight and destination. After your package ships, USPS or FedEx needs to be contacted if there are issues with delivery or if a package goes missing.
INTERNATIONAL SHIPPING RATES
International shipping rates are calculated by weight and destination. Customs Fees are not included with postage costs. Recipients may still have additional fees from USPS, FedEx, or DHL.
NOTE: FedEx express shipping requires customer to pay express clearance rates, these rates are not included in your DIU shipping costs. To avoid FedEx express delivery fees, contact your local Fedex for options.
ORDER PROCESSING TIME
All orders ship within 5 business days! We pride ourselves on excellent customer service and fast delivery. If you have any questions please contact us at email@example.com
If you need your order fulfilled next day, please contact Dress It Up at firstname.lastname@example.org There is a $15 next-day fulfillment fee for any orders that need to be fulfilled within a day.
We cannot offer refunds to orders that are being cleared by customs or any product that cannot be returned to our warehouse. If your package is delayed by your carrier it is the job of the customer to contact the carrier to resolve any issues. DIU cannot issue refunds for product that is being held by the carrier. In the event of a lost package, the carrier is responsible for locating the package for the customer.
Special Instructions: Please do not ask us to have the carrier leave packages, as we are unable to add special requests.
Lost or stolen packages: On occasion packages never arrive at their destination. If the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier or local police department.
FedEx and UPS Delivery: FedEx and UPS do not deliver to PO boxes.
Insured Packages: USPS First Class Package does not include insurance. Lost or stolen items with this shipping option will not replaced by Dress It Up, nor paid for by USPS. If you would like insurance on your items, we recommend selecting USPS Priority Mail.