Return Policy

Whoops! Let's fix it right away. Please send us an email at Hello@dressitupshop.com so that we may correct this. Sending a photo of the incorrect item and your order invoice also helps speed up the process.

We are happy to help! We will accept returns of any merchandise within 30 days of shipment so long as it is in original, unopened condition. All returns must contact hello@jessejamesbeads.com with a return request for return authorization. Customer is responsible for return shipping on non-damaged goods and a 10% restocking fee.

Returns over $200 please contact customer service for further instructions as these orders require higher restocking fees. Returns over $200 can only be refunded as store credit.

PLEASE Include your order number or your invoice with your return to speed up the exchange or refund. Orders without indication of an order number will be delayed due to need to confirm that order number with the customer before processing.

Please take photos of the damaged item(s) and send them to hello@jessejamesbeads.com. We will take it from there!

MY ORDER IS LOST. CAN I GET A REFUND?

In the event of a lost order, the carrier of that order needs to be contacted. After the order leaves the warehouse is it the carrier's responsibility to deliver the product. We cannot process a refund for orders that are held by the carrier, "stuck" in customs, or otherwise cannot be returned to the Dress It Up warehouse.

Thanks so much for creating with us online. If you have any questions about returns or shipping please Contact Us.